COVID 19 POLICY

For a healthy and safe environment for staff and clients, we will be taking precautions to minimise and manage the spread of COVID-19. As part of the wider community we have a responsibility to our family, friends and especially those who are immune compromised to do our part in reducing the spread.

We will be strictly adhereing to our COVID-19 Safety Plan inline with State Government Guidelines as we have been for the last 2 years. Should the State Government mandate change at any time we will update our policy accordingly.

1. If you are experiencing any virus symptoms prior to your appointment, please reschedule your appointment as soon as possible. If you have been in direct contact with anyone who has tested positive for COVID-19 within the past 14 days, please reschedule your appointment as soon as possible.
2. No friends or family may accompany you to your appointment. Children are not permitted in the treatment rooms and cannot be left unattended in reception. If you bring someone with you, we will be happy to recommend local cafes and restaurants where they may wait.
3. If you are unsure whether or not you are able to attend you appointment, please contact us.
4. We send out reminders 48 hours prior to your appointment time. Please confirm your appointment through the link in the text message. We send out consent forms via email. Please fill this out prior to your appointment.
5. If you need to reschedule your appointment we ask that you notify us at least 48 hrs prior to your appointment. Failure to do so may result in forfeiting your fee paid upon booking. In extreme circumstances we may make exceptions to this policy where possible.
6. Any no show appointments will be charged 100% of their nominated treatment. A “No Show” is a failure to attend an appointment without notifying us. This is to protect the business from “Change of Mind” at short notice. We encourage all clients to contact the salon to reschedule your appointment if you cannot attend. Please read through our Booking Fee Policy before making an appointment. Please sanitise hands upon entry and check in via the SAFEWA App. We provide sanitiser in reception, treatment rooms and bathrooms on the premises.
7. We have and always will wear a face mask while performing skin penetrative treatments. Due to the close contact of services we provide, we are not able to social distance in the presence of blood. Our staff hold an active and current skin penetration license and infection control certificate.
8. Although it is not currently required, we have observed the Hair & Beauty industry in the eastern states mandate of being fully vaccinated to attend appointments. With this in mind, please be aware that proof of vaccination may be required to attend your appointment in the future.

Thank you for your continued support. We ask that you please remember to be kind and respectful to our staff during these times.